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19 April 2008 @ 03:14 pm
Computer drama  
Today, I had the honor of getting to format my hard drive and reinstall windows.

These computer problems are just so frustrating. I feel like the tech support guys just don't listen to me. I'm not one of those total idiots that doesn't know what they are talking about. I don't know everything about computers, but I know enough to be thoroughly dangerous.. and I know when they are feeding me BS about not downloading porn, using more firefox, etc. I don't care what tech support says.. having WoW and Ventrilo on my computer and using external USB storage devices for 4 months doesn't suddenly cause windows to become corrupt on alt-tabbing.

It took me the better part of the morning and all of the afternoon to finally re-install everything. When I hung up with tech support, they asked if there was anything else they could do for me. I said "WHY YES! That problem where I randomly get disconnected from the internet all the time with pages time out?? If you're restoring my system back to factory settings, I'm going to have this problem again! If I choose to surf the intarwebz... at all... I'm going to have to restart my computer completely about 5 times a day. If you're restoring my system back to factory settings, I'm also going to get about 4 blue screens a week. You need to fix those things all over again."

The dude basically refused, saying obviously the programs I run and the devices I have connected are interfering with this amazing firewall program, and that I don't need to change any of the settings of this program. He insisted that I "try things out" for a while without installing any programs or plugging anything else into the computer, and then add things one at a time to figure out what the conflict is.

The conflict is this faulty software they sold us. I don't remember WTF the guy did the other time I called to finally fix everything, but now I'm stuck with a problem I thought I was done with because "FACKTORIEE SETTINGZ IZ BEZT!"

This is totall bullshit... I am going to end up having to uninstall a program that is paid through 2011 to find somthing for free that won't cause me so much grief because the dude that I was talking to today was tired of being on the phone with me for two hours repairing this peice of shit computer.

Not to mention all the time I'm going to have to spend trying to re-configure video settings, all my game crap, trying to find another 1900x1020 desktop wallpaper that doesn't look like shit and isn't covered with puppies or grass. I'm so incredibly frustrated right now
Current Mood: aggravatedaggravated
puppyfuupuppyfuu on April 19th, 2008 09:57 pm (UTC)
Can you give more detail? I dunno for sure that I can recommend anything useful but maybe. Altho, to be fair, I weaned myself off Windows for home use a pretty long time ago now. We're running Ubuntu here and happy with that. (I don't say that as a "haha, sucks to be u, use a geek OS" kinda thing, I'm just saying, but if you ever wanna try another OS, Ubuntu is pretty slick and I hear it runs WoW, altho I don't play that)
HIDE your facekyonomiko on April 19th, 2008 11:00 pm (UTC)
I am randomly disconnected from the internet when a website times out. It can either be a complete time-out, or if an image is taking too long to load, that'll do it too. It's not uncommon to visit some random website and have an image time out and not load.. reloading the page, or right clicking and selecting "show image" will, UNDER NORMAL CIRCUMSTANCES cause the picture to show up. Sometimes if you wait long enough, a picture can load slowly.

But not with my computer.

If any of the above stuff happens, I lose internet connection, and must restart my computer to make things work again. I can't manually force the network to reconnect. It says it can't, and that it can't detect a network.

Last time, I dealt with this for about two months before finally getting to the bottom of things. It turns out it has somthing to do with the firewall/antivirus bundled with the system. It's Trend Micro's PC-cillin Internet Security 14. Last time it happened, I connected with Dell tech support. They took control of my computer, changed somthing, and I didn't have that problem anymore. Since I had to completely wipe my HD and start over today, it reverted back to factory settings, and it's doing it again. When I talked to the tech support guy today and we had to wipe everything, he would not fix the PC-cillin settings and seemed very surprised that the last tech did anything with that program. He then suggested a program from AVG, and said that I'd get a firewall/antivirus/anti-rootkit/anti-everything program for free that was wonderful and all the dell people used it, etcetc. When I checked the site, the only thing that was free was the antivirus. Now, when the other dell dude played with my PC-cillin, the antivirus was fine. Whatever he did completely disabled the firewall, though, and I was using the windows firewall for a while. I haven't been able to find a settings window similar to what I remember in the PC cillin program since then.

PC-cillin's website apparently lists "I CAN'T GO INTARWEBZ" as a common troubleshooting question, but the stuff on the site is not similar to the problem I am having, and their solution does not work for me. So.. I am either stuck with this problem until we decide to get a new firewall/antivirus that likes the internet.. thus throwing away the money we'd spent on this one... or dealing with multiple tech support guys again until they can give me a straight answer and fix my shit
puppyfuupuppyfuu on April 19th, 2008 11:21 pm (UTC)
Re: detailed
Ahh, I see. Yeah, I never use a firewall (bah) and I've avoided using "always on" virus "protection" whenever I can so it's not my forte. Just out of curiosity, are you running Vista or XP? (considering the histroy I'd assume you're running XP, but if it's Vista we can go a perfect 3-for-3 on tech I haven't used/don't use) :P
HIDE your facekyonomiko on April 20th, 2008 02:16 am (UTC)
Re: detailed
Using Vista on this machine, XP on all others. Unless you're familiar with PC-cillin, you won't be able to help on this one :P